FAQ
What dealers ask, answered.
Verification, fraud, titles, payoff, funding, your team and getting started — the details behind how DealNow works.
Where DealNow fits
Why do dealers use DealNow?
DealNow is how dealers buy cars from private sellers — the highest-gross way to source inventory, and the hardest. Every deal means verifying a stranger, moving tens of thousands of dollars, and handling a title, almost entirely by hand and against rising fraud. DealNow makes it one guided transaction, so a store can buy more cars without adding overhead.
Do you buy the cars, or do I?
You do. DealNow never takes title, never makes an offer, and never bids against you. We’re the infrastructure your deal runs on — the car and the margin are yours.
I already pay for private-party leads. Why do I need this too?
Lead providers stop at the handshake. Once your seller says yes, you’re back to phone calls, a payoff call to the bank, and wet signatures. DealNow starts at yes: enter the VIN and the deal runs the same way every time.
Keep the lead sources you already use. We’re what happens after the lead converts.
My DMS already handles deals. Why can’t I do this there?
Your DMS is built for retail and trade-ins — a customer in your store, trading against a sale. It has no workflow for buying from a stranger: no identity verification, no fraud screening, no payoff sourcing, no way to pay a private individual. That’s the gap DealNow fills.
Do I have to change where I find cars?
No. Marketplace, your website, your cash-offer page, the service drive, a lead provider, a walk-in — a VIN is all DealNow needs to start. Every channel ends up in the same process.
Does DealNow bring me cars, or only process the ones I find?
Both, if you want. Your platform fee includes access to private-party cars listed on PrivateAuto, our sister marketplace — browse them, make offers, bid. It’s a supply channel on top of the ones you already work, not a replacement for them.
Can I really scale this past a few cars a month?
The ceiling isn’t ambition, it’s handling. A buyer, a title clerk and someone chasing payoffs can only run so many one-off deals before the exceptions eat the day. DealNow standardizes what doesn’t need a person — ID checks, payoff sourcing, documents, funding — so the same team handles far more volume.
How is this different from an auction?
At auction you bid against every other dealer, mostly sight-unseen, with a fee on the way in. Private party, you’re often the only buyer, you see the car and the seller, and the spread is yours. What stops dealers isn’t appetite — it’s process.
Fraud and verification
How do I know the seller is who they say they are?
Before a dollar moves, the seller passes a license document check, a live selfie matched to that license, and a device and phone check. Every result is stamped on the deal record. If they won’t complete it, the deal doesn’t advance.
How do you know the car is actually theirs to sell?
We match the verified identity to the name on the title, so the person signing is the person who owns the car. A real person selling someone else’s vehicle is the fraud that costs the most — and it’s the one an ID check alone will never catch.
How do you know the title hasn’t been washed?
We run the VIN through NMVTIS — the federal title database states report into — plus brands, prior states, mileage and owner type. A wash shows up as a disagreement between what a state says today and what the federal record has always said. Liens surface in the same check.
What if the odometer’s been rolled back?
Two things catch it. Reported mileage across the vehicle’s history flags a reading that doesn’t line up, and the seller attests to the odometer on the record — so a rollback either shows in the data or becomes a signed statement they’re liable for.
What if I’m still not sure about the car?
Then look closer before you commit. Run the AI self-inspection, or send a mechanic to the car — either one attaches to the deal. DealNow surfaces more about a vehicle and its seller than a phone call ever did, but the buy decision stays yours.
What stops a payment from going to the wrong place?
Payout destinations are tied to the verified seller, not to whoever typed the account numbers in. Funds release only when the deal’s conditions are met, and only the people you’ve authorized can release them.
Loans, titles and payoff
What happens when the car still has a loan on it?
Most do — it’s the step that kills deals. With the seller’s permission we look up the loan on their credit profile and match the collateral to the VIN, alongside a payoff statement you or the seller uploads. The deal is built on the real payoff, and the lien is tracked to release.
The payoff changes every day. What number do I actually pay?
The real one, on the day you close. Once we have the payoff details, DealNow updates the amount for per-diem interest and keeps a 10-day payoff window open. If the deal takes a few extra days, the number moves with it — so you never close against a stale quote.
What if the lienholder isn’t set up for electronic payoffs?
Plenty aren’t, and that’s the deal that sits on a desk for a week. Add our loan payoff service and we cut the cashier’s check, assemble the lender’s package, and overnight it — nobody at your store touches it. Or pay the lender yourself and record it on the deal.
How long until the lien is released and I have the title?
Your part ends at close. We have the payoff package in the lender’s hands within one to two business days, without anyone at your store lifting a finger. Release then depends on the bank — typically 4 to 12 days.
What if the seller owes more than the car is worth?
Negative equity is a supported deal type, not an exception you work around. DealNow collects the seller’s contribution first and holds the payoff step closed until it clears — so you’re never fronting the shortfall.
Who handles the title and lien work — you or my title clerk?
Every deal includes the verification: NMVTIS, brands and history, liens surfaced, payoff confirmed. Add a motor vehicle record lookup in most states when a car raises a question. Our loan payoff and lien release service is nationwide, with a process for every bank — so your clerk stops chasing lenders.
Do the documents hold up in my state?
DealNow generates what the deal needs — bill of sale, odometer statement, power of attorney, lien release authorization, lien release letter — pre-filled from verified data and e-signed on the spot. The standard set covers most states, and custom documents are available upon request.
How the money moves
How does the seller actually get paid, and how fast?
With DealNow Pay, seller proceeds go out the moment the deal closes and land in seconds at most banks — weekends included. No cashier’s check, no trip to the bank, no “come back Monday.” For most sellers, that’s the reason they picked you.
Can I pay the seller or the bank outside DealNow?
Yes, on any deal. Pay the lender directly, pay the seller your own way, or both — then tell us how you paid and it’s recorded on the deal. When someone asks in six months who got paid what, the file answers.
Your team, the seller, and getting started
Can I buy a car 100 miles away — or in another state?
Both, and either one runs like a car in your lot. Every check happens remotely: ID, title and payoff, signatures, funding. Distance stops deciding which cars are worth chasing. Add inspection and transport in the same flow.
Does the seller need to download an app?
No app. The seller gets a link and does everything in their phone’s browser. They do create an account — one tap with a magic link to their email, or Google or Apple — which is what keeps their documents and bank details secure.
Can my whole team use it?
Yes — unlimited users, with permissions by role. Buyers make offers, managers approve documents, and only who you say can release funds. Everyone sees their deals and the one thing each needs next.
I have more than one rooftop. Does that work?
Yes. A master account covers as many locations as you have, with admin visibility across the whole network and unlimited users under each store. Each location keeps its own documents, logo and branding, so a store buying its own inventory still looks like itself. Additional locations are priced per rooftop.
How long does it take to get set up?
Create the account, subscribe, and invite your team the same day — no setup fees, nothing to install. Before funds can move, an owner of 25% or more (or an authorized representative) completes the wallet setup. Or book a demo and we’ll run a live deal with your team.
What does it cost?
A monthly platform fee plus a flat fee per completed deal, with optional services — inspection, transport, MVR lookups, loan payoff and lien release — priced separately and billed to your account. Full breakdown on our pricing page.
Do I have to keep money in a DealNow account?
Only if you want the speed. The DealNow Pay wallet is what pays sellers instantly, pays off loans, and handles negative equity — you fund it, it funds deals. You can also pay the seller or the lender yourself and record it on the deal either way.
How do I fund the wallet — can I use my floor plan line?
Fund the wallet by ACH from your bank account. If your acquisition money sits on a floor plan line, use external pay on the deal instead — pay the lender or the seller from your line, and DealNow records it the same way. Either path leaves one complete file.
Still have questions?
Create an account and run a deal today, or have us walk your buying team through it first.